{"id":41285,"date":"2022-01-28T07:16:19","date_gmt":"2022-01-28T06:16:19","guid":{"rendered":"https:\/\/artechnity.co.in\/matteorocca\/?page_id=41285"},"modified":"2024-02-20T07:32:47","modified_gmt":"2024-02-20T06:32:47","slug":"faq-video-courses","status":"publish","type":"page","link":"https:\/\/www.matteorocca.com\/en\/faq-video-courses\/","title":{"rendered":"FAQ Video Courses"},"content":{"rendered":"\t\t
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FAQ - FREQUENTLY ASKED QUESTIONS<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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VIDEO-COURSES<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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FREQUENTLY ASKED QUESTIONS VIDEO COURSES<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat do I have to do to enroll in your courses?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

It is necessary to complete the payment by clicking on the “SIGN UP” or “BUY NOW” button.\u00a0<\/span>You will be sent to a secure page to pay by credit card.\u00a0<\/span>Following payment, you will automatically receive an email with your login credentials.\u00a0<\/span>You will be able to start the course immediately.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I cancel my membership?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Registrations for paid video courses can be canceled without any financial charges, within 7 days from the start date of the course upon written notice to\u00a0<\/span>coach@matteorocca.com.<\/span><\/u>
If you respect this deadline, any registration fees already paid may be reimbursed by bank transfer, unless otherwise indicated by the customer.<\/span><\/p>\n

If 7 days have already passed from the start date of the course, it is only possible to replace the participant by sending a communication to\u00a0<\/span>coach@matteorocca.com<\/span><\/u>
indicating the name, surname, cell., email of the new video-course user.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I have to start the video course at a specific time? How much time do I have to complete it?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

There are no deadlines to start or complete courses.\u00a0Even after completing a course, you may continue to access it provided your account is in good standing and the course has not been re-produced.\u00a0In case of re-production you will be entitled to a coupon.<\/span><\/p>\n

If 7 days have already passed from the start date of the course, it is only possible to replace the participant by sending a communication to\u00a0<\/span>coach@matteorocca.com<\/span><\/u>
indicating the name, surname, cell., email of the new video-course user.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere can I find my courses?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The courses can be found on the academy.matteorocca.com website which is provided by the “Kartra” system.\u00a0<\/span>Once the payment has been made, you will automatically receive an email with the login credentials.\u00a0<\/span>You will be able to start the course immediately.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Videos can be paused at any time.\u00a0<\/span>If you intend to take breaks longer than 4 hours, we recommend closing the platform, as the active session expires and a new login is required.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI entered my credentials but I can't log in<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

It is always advisable to copy and paste the credentials received by email, being careful not to insert any spaces.\u00a0In case of loss, click on\u00a0<\/span>“Did you forget your username or password?”\u00a0<\/span><\/i>and follow the procedure.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat do I need to attend an online course?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

To attend our video courses you only need a desktop or laptop PC, or a tablet or even a smartphone!\u00a0There are no limits to technology.<\/span><\/p>\n

Just follow the instructions after the purchase, it’s very simple!<\/span><\/p>\n

For smartphone use, we recommend using the Google Chrome application with PC viewing in order to adjust the video execution speed and thus save\u00a0<\/span>time<\/span><\/a>\u00a0(if speed 1.25 is selected, the video duration decreases by 20%).<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can training and coaching programs be followed?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The programs are divided into 3 modes:<\/span><\/p>\n